Horticulture Chapter 14

Because YOU are the company in the eyes of the customer, it is important that you know

your store’s __________ regarding guarantees, replacements, __________ ____ , etc.

• dry out, cold temps

• shading, foliage

• policies, delivery fees

• how much, how deep

Container plants sitting on a hot asphalt surface will ___ ___ more rapidly than those

sitting on gravel or benches because of an unfavorable ____ ____ environment

• How what, good impression

• cold temps, other customers

• delivery fees, how much

• dry out, root zone

When answering the phone in the garden center, it is advisable to be sure to place the caller on hold so the can enjoy the “on hold” music or message.

• True
• False

Questions that start with the words ______, ________, _________, or _______ are“open-ended” questions and cannot be answered with a simple yes or no.

• how, what, where, when
• then, then, because, maybe

• happy, sad, mad, joy

• yes, no ,maybe, becuase

Because YOU are the company in the eyes of the customer, it is important that you know your store’s __________ regarding guarantees, replacements, __________ ____ , etc.

• windows, counter tops

• policies, delivery fees

• cashier, customer assistance

• managers, days off

Proper spacing of plants, especially evergreens like Juniper and Arborvitae, so the foliage is not touching adjacent plants avoids ____________ and loss of ____________due to lack of exposure to sunlight

Container plants sitting on a hot asphalt surface will ____ _____ more rapidly than those sitting on gravel or benches because of an unfavorable _______ _______ environment

Plants kept over winter by a garden center must be protected from ______ ___________which could cause root damage.

• cold temperatures

• hot temperatures

• mild temperatures

• extreme temperatures

If you are confronted by a disgruntled customer, you should try to move the conversation________ from the checkout area to avoid the attention of _________ _____________.

• here, the employees

• close, friends

• away, other customers

• outside, near pets

A customer wants to purchase bags of mulch but does not know how many to buy. You should ask _____ ________ area they have and _____ ________ they want the mulch.

• how far, how long

• how fast, how short

• how few, how much

• how much, how deep