CRM - XRM
University
•8 Qs
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CRM - XRM
Quiz
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Other
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University
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Practice Problem
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Medium
Joaquín Rodríguez Campos
Used 2+ times
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8 questions
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1.
MULTIPLE SELECT QUESTION
20 sec • 1 pt
La principal funcionalidad del CRM es dar seguimiento a:
Planillas
Clientes
Ventas
Mercadeo
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
¿Un sistema CRM permite integración con herramientas externas?
Sí
No
3.
MULTIPLE SELECT QUESTION
20 sec • 1 pt
¿Tipos de CRM?
Operativo
Institucional
Analítico
Colaborativo
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Este tipo de sistema CRM requiere de la infraestructura de servidores y equipos dentro de la organización
CRM on demand
CRM en la nube
5.
MULTIPLE SELECT QUESTION
20 sec • 1 pt
Ventajas de los sistemas CRM
Costos del software
Formación de empleados (capacitaciones)
Fomenta la productividad el negocio
Centraliza la información de los clientes
6.
MULTIPLE SELECT QUESTION
20 sec • 1 pt
Software de CRM existentes en el mercado
Microsoft Dynamics
Veeam
Hubspot
Trellix
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
¿Qué es un XRM?
Es una solución independiente que permite administrar clientes, ventas y usuarios.
Es un complemento que utiliza una plataforma CRM para administrar más que solo relaciones con los clientes.
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