Product Knowledge Test - Week 1 Feb'23

What is the redeem TAT if redeem status is “Initiated”?

• 48hrs

• 48hrs

• 5 working days

• 7 working days

What is the minimum orders per day for Chennai Bike Taxi Captains to avail “Summer Bonus Campaign and Contest”?

• 10 Ride

• 12 Ride

• 3 Ride

• No Limit

Chennai Summer Bonus Campaign Contest applicable for which mode of Rapido Taxi service

• Bike service

• Auto Service

• Both the service

Post Providing the resolution should we transfer the call to IVR ?

• Yes

• No

Bike taxi service been suspended for 60 mints hence captain wants the suspension to be revoked , so what should we do on call

• Will ask captain to visit city office.

• Will revoke the suspension.

• Will inform captain post 60mints suspension will be revoked automatically

• All the above

Captain wants to change shift From “FT_EV_BLR”to “BLR_LINK” Can we made the changes

• YES

• NO

In the NDL process, what red colour is indicate

• High demand area

• Medium demand area

• Low demand area

• Go to offline

Is captain eligible for the adjustment under customer not paid For third times in a week?

• YES

• NO

Is Fraud orders eligible for Daily/ Weekly Incentives

• YES

• NO