NSSW NEXT SALES

NSSW NEXT was created as a guide for the work we do with customers today, because many things have drastically changed—and many innovations continue to occur in the automotive world.

• True

• False

NCEP 2.0 key elements are

1. Nissan Brand

2. Employee Test Drive Experience

3. NSSW NEXT

• True

• False

What is percentage of customers that are willing to pay more for a great customer experience.

• 50%

• 56%

• 76%

• 86%

75% of customers using digital channels for the first time during COVID said they will not continue using them.

IS that statement correct ?

• True

• False

A persona reflects the distinct mindsets that we need to cater to across the end-to-end customer experience.

• True

• False

When comes to Product experience 69% customer says they need to experience expensive products in person before buying."

• True

• False

Demonstrate genuine interest while identifying the customer’s needs and priorities is which process of NSSW NEXT

• Test Drive

• Customer Connection

• Follow up

_______is the process of locating and supporting potential customers while aiming to secure an appointment.

• Customer Connection

• Follow up

• Test Drive

• Prospecting

You are invited to experience Nissan vehicles is part of which process of NSSW NEXT

• Test Drive

• Customer Connection

• Purchase Decision

During ___________ process.The Customer Purchase Decision can…

Be complicated and create anxiety for some customers.

• Test Drive

• Follow up

• Vehicle Purchase