February Bonus Stage

What was the ticket type in question?

• Feature Request

• Issue

• Question

• Task

What Product does this ticket type belongs to?

• Account Onboarding

• Dashboard

• Xenplatform

• Disbursement

What are the reason codes does this ticket type has?

• Unable to delete sub account on Dashboard

• Unidentified reason

• Lack of understanding on sub account dashboard access

• Incorrect registration process

Assume you've done the KYC steps, what is your next step on handling this type of inquiry on LIVE Mode Account?

• Advise merchant to "Delete Account" via their Dashboard on Xenplatform > Accounts tab

• Click "Breakup" button on merchant's Customer Management - Xenplatform page on AD

• Raise this request to #p-xenplatform via side convo

• Raise this request to #mo-request via side convo

Which of these ops guides the correct SOP on handling this issue?

(Take your time on checking the SOP, the question's time is set to 5 minutes)

• https://help.xendit.co/hc/en-us/articles/11581018061849

• https://xendit.atlassian.net/wiki/spaces/PS/pages/1586430261/xenPlatform+XP+CS+Common+Inquiry+Handling+Survival+Kit#Steps.5

• https://xendit.atlassian.net/wiki/spaces/PS/pages/1586430261/xenPlatform+XP+CS+Common+Inquiry+Handling+Survival+Kit#Steps-%26-Example.1

• https://help.xendit.co/hc/en-us/articles/11624583288473