February Bonus Stage

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1st Grade

5 Qs

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February Bonus Stage

February Bonus Stage

Assessment

Quiz

Professional Development

1st Grade

Medium

Created by

CS Xendit

Used 5+ times

FREE Resource

5 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What was the ticket type in question?

Feature Request

Issue

Question

Task

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What Product does this ticket type belongs to?

Account Onboarding

Dashboard

Xenplatform

Disbursement

3.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

What are the reason codes does this ticket type has?

Unable to delete sub account on Dashboard

Unidentified reason

Lack of understanding on sub account dashboard access

Incorrect registration process

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Assume you've done the KYC steps, what is your next step on handling this type of inquiry on LIVE Mode Account?

Advise merchant to "Delete Account" via their Dashboard on Xenplatform > Accounts tab

Click "Breakup" button on merchant's Customer Management - Xenplatform page on AD

Raise this request to #p-xenplatform via side convo

Raise this request to #mo-request via side convo

5.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

Which of these ops guides the correct SOP on handling this issue?

(Take your time on checking the SOP, the question's time is set to 5 minutes)

https://help.xendit.co/hc/en-us/articles/11581018061849

https://xendit.atlassian.net/wiki/spaces/PS/pages/1586430261/xenPlatform+XP+CS+Common+Inquiry+Handling+Survival+Kit#Steps.5

https://xendit.atlassian.net/wiki/spaces/PS/pages/1586430261/xenPlatform+XP+CS+Common+Inquiry+Handling+Survival+Kit#Steps-%26-Example.1

https://help.xendit.co/hc/en-us/articles/11624583288473