Retail 2

Factors that contribute to a great shopping experience:

• product selection

• employee skill

• store design & Layout

• Weather

What is the most important factor in providing excellent customer service?

• Friendly and knowledgeable employees

• Low Prices

• Comfortable seating

• Speed of service

• Speed of service

Key drivers in motivation:

• if consumers need the product

• if the product will make their lives easier

• fear and safety

• convenience

How can technology enhance shopping experience?

• Providing a more personalized and interactive experience

• Offering discounts and promotions

• Providing store entertainment

• All of the above

What does personalization mean in the context of a great shopping experience

• offering a wide variety of products

• providing a tailored shopping experience with unique needs fulfilled

• offering extended hours of operations

• providing in-store entertainment

How can a store's help wiht a great shopping experience?

• offering instore events, workshops, classes and interactive experience

• wide variety of products

• offering low prices

• providing excellent customer service

how can speed of checkout contribute to a great shopping experience?

• having limited checkout points

• offering self-checkout points and reducing wait times

• having a confusing and complicated checkout process

• having no checkout options at all

What are the most important characteristics for success in the role of a sales associate?

• strong communication skills

• strong sales skills

• strong customer service skills

• none of the above

a retail worker should have which of the following characteristics?

• Flexibility

• Adapatibility

• Lack of Curiousity

• Lack of Punctuality

What is the primary role of a sales associate in Retail?

• Managing inventory

• Setting prices

• Providing assistance and information to consumers

• Marketing and promotions