
Retail 2
Authored by Haifa AlJaberi
Business
University
Used 2+ times

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20 questions
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1.
MULTIPLE CHOICE QUESTION
3 mins • 1 pt
Factors that contribute to a great shopping experience:
product selection
employee skill
store design & Layout
Weather
2.
MULTIPLE SELECT QUESTION
3 mins • 1 pt
What is the most important factor in providing excellent customer service?
Friendly and knowledgeable employees
Low Prices
Comfortable seating
Speed of service
Speed of service
3.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Key drivers in motivation:
if consumers need the product
if the product will make their lives easier
fear and safety
convenience
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How can technology enhance shopping experience?
Providing a more personalized and interactive experience
Offering discounts and promotions
Providing store entertainment
All of the above
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does personalization mean in the context of a great shopping experience
offering a wide variety of products
providing a tailored shopping experience with unique needs fulfilled
offering extended hours of operations
providing in-store entertainment
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How can a store's help wiht a great shopping experience?
offering instore events, workshops, classes and interactive experience
wide variety of products
offering low prices
providing excellent customer service
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
how can speed of checkout contribute to a great shopping experience?
having limited checkout points
offering self-checkout points and reducing wait times
having a confusing and complicated checkout process
having no checkout options at all
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