LC Unit 1: Ch 2 (Consumer Rights)

Which of these is not a cause of consumer conflict?

• Poor Quality Products

• Poor Quality Services

• Unsuitable Opening Hours

• Bad Customer Service

Which of these is not a Non-legislative Methods to Solve Consumer Conflicts?

• Negotiation

• CAI

• Small Claims Court

• Smal

CAI stands for..

• Chartered Accountants Ireland

• Consumer Association of Ireland

• Chiropractic Association of Ireland

• None of the Above

CAI is a..

• Interest Group

• Focus Group

• Trade Union

• Employee Committee

Benefits of Non - Legislative Methods are..

• Cheap

• Quick

• No waiting for court dates

• All of the above

Sale of Goods and Supply of Services Act was set up when?

• 1988

• 1970

• 1980

• 1999

When consumers buy goods they must be?

• Of Merchantable Quaility

• Fit for purpose

• As described

• All of the above

If the goods do not satisfy these rules then the consumer is entitled to a remedy, one of the 3Rs.

• Relax, Replacement and Repair.

• Refund and Replacement.

• Refund, Replacement and Remain.

• Refund, Replacement and Repair.

When a consumer buys a service the person offering the service must be qualified and have the necessary skills

• True

• False

An example of qualified person giving a service would be a registered gas installer (RGI)

• True

• False