SMB Quiz

A must-spiel once client is calling about Citibusiness Online

Answer explanation

As a reminder, Citibank will never request your CitiBusiness Online User password, or token passcode for any reason. If you receive any request for such information, do not respond.

A tool to check true balance on the account

• Systematics

• AFS Level III

• Account Analysis

• Analytics

Response Time in requesting token.

• 5-7 business days

• 1-2 days

• 1-2 business days

• 5-7 days

Response Time for Changing Address in Business

Answer explanation

1-2 business days

Client can view statement online with or without token.

• TRUE

• FALSE

What R screen in BABO to view the entitlements

• R1

• R2

• R3

• R4

What are R screen in BABO you can see DOB?

• R1

• R2

• R3

• R4

What RSM case should we select to request New Token?

• CBUSOL Maintenance Request

• CBUSOL Action Request

• CBUSOL Account Management Request

What form cannot be requested through RSM?

• Merge BA Code

• Change Phone Number

• Change Primary Account in CBUSOL

• AOM Closeout Form

Client can no longer enroll CBUSOL if already has an active access in SBOB

• TRUE

• FALSE