THC3- CHAPTER 1 QUIZ

THC3- CHAPTER 1 QUIZ

University

15 Qs

quiz-placeholder

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THC3- CHAPTER 1 QUIZ

THC3- CHAPTER 1 QUIZ

Assessment

Quiz

Other

University

Practice Problem

Medium

Created by

RICHEL PITOGO

Used 14+ times

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15 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

It is equal to the quality of the experience as calculated using the first equation divided by all the costs incurred by the guest to obtain the experience.

Quality

Value

Cost

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

It includes human components and the physical production processes plus the organizational and information systems and techniques that help deliver the service to the customer.

Service product

Service setting

Service delivery

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

It is the scientific study of how guests behave in hospitality organizations.

Guestology

Guest Experience

Understanding the Guest

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

It is the equal to the quality of the experience as delivered.

Qe

Qed

Qee

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

It usually requires interaction between the provider and the customer, client or guest.

Product

Delivery

Services

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Guest defines the value and the quality of your service, so you had better know what your guest

TRUE

FALSE

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

You may over-promise, but always try to under-deliver.

TRUE

FALSE

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