Seam less SOP process

Mr. Anil a guest visited showroom for knowing about finance process of his new car. How will a GEM sales respond?

• Namasthe sir, here we have seperate finance dept plz visit them

• Namasthe sir, i m not aware of finance it doesnt belongs to me

• Namasthe sir, let me understand the need of finance and let u know the details

• Plz ask about finance in lobby

What is seam less SOP in Toyota process?

• Single eye conytact

• Single view contact

• Double eye contact

• Single point contact

What is HTGE?

• Heart teaching guest experience

• heat touching guest experience

• heart touching guest experience

• none

When do we offers the refreshments to the guest?

• immediately of meeting him

• After your introduction

• when ever the guest requires

• we dont offers refreshments

What is the designation of frontline officers who interact the customers in showroom

• Sales consultant

• GEM sales

• Team leaders

• Sales Manager

How do u offers the test drive to the customer?

• Sir, Would u like to have a drive please

• May i take an appointment for home test drive

• Let me check the availability of cars so that i can give TD

• sir, please have a test drive so that you could understand the drive and thrill of the vehicle

What is the TSS features?

• Same like ADAS

• Toyota sense systems

• Toyota safety senses

• Toyota safety senses 3.0

Will TSS give more safety with out driver alert in the car and it self stops the vehicle

• Yes sir car will care ur needs

• No sir, car will give alert and make you to applies the brake in critical situations it protects u from major incidents

• none

• no sir TSS wont be applicable for all the conditions

IF a customer visited showroom and seeing the display vehicle how willl the GEM sales explains the demonstration of the vehicle.

• GEM sales follows As per the toyota 6 step demonstration to guide the guest by following FORYOU

• No, we will demonstrate the guest where ever he looks and guide him about the features with FABing

• No, Ask the customer to call front and start tyhe demo from front as per process

• We don't demonstrate the vehicle

what is RAPL?

• Rapid Listening

• Rapid learning

• regional listening

• none