OD Unit 4

Horizontal differentiation is related to...:

• Creating basic organizational units or departments

• Creating organizational levels

• The principle of hierarchy or scale

Which type of departmentalization is based on the moment in time when the work is done?

• By simple number

• By time

• By hours

• By work processes

It is a feature of the functional structure...

• The good communication across functional areas

• We can find difficulties in making quick decisions

• It reduces specialization

• It is easy to focus on the overall company objectives

With regards to departmentalization by processes or teams (find the WRONG answer)

• It appears only at the lowest levels of the organization

• It's typical in marketing departments

• It's based on the manufacturing process

• One of the advantages is that it improves specialization

Managers can have better training to promote and have an overall perspective in...

• Functional departmentalization

• By numbers departmentalization

• By process departmentalization

• Geographical departmentalization

Which option related to departmentalization by clients is NOT TRUE?

• We can have a better understanding of the customer's needs.

• One of the disadvantages is the underutilization of staff and facilities.

• It allows for adjustment to local conditions.

• It can appear at different levels of the organization.

According to the unit of command principle,

• One person should have only one boss and report to him/her.

• One boss can have only one employee below.

• It is the origin of departmentalization.

• There aren't restrictions on the number of employees a manager can control.

The greater degree of vertical differentiation

• The lower the number of levels

• The taller the structure

• The narrower the horizontal differentiation

• The flatter the structure

The narrower the span of control...

• The lower the size

• The flatter the structure

• The taller the structure

• The lower the number of managers

We can find a flat structure when:

• The number of levels is high

• The span of control is wider

• The span of control is narrow

• The number of employees is high