BUS 137 - Unit 3 Review

_______ are the hourly compensation paid to operating employees.

• Wages

• Benefits

• Incentives

• Salaries

The first step forecasting human resource demand and supply is ____.

• forecasting supply

• assessing trends

• predicting demand

• planning for shortfalls and overstaffing

Which of the following is true of workforce diversity?

• It can be a source of competitive advantage.

• It reduces conflict within an organization.

• It causes a drop in creativity and innovation.

• It leads to higher levels of employee turnover.

A manager who controls salary increases, bonuses, and interesting job assignments has ____ power.

• expert

• reward

• coercive

• referent

Managers using job-centered leader behavior:

• attempt to establish a supportive climate

• ensure that employees are satisfied with their jobs

• show concern for subordinates

• are keenly interested in performance

Which of the following is true of leaders using consideration behavior?

• They establish formal lines of communication.

• They attempt to establish a friendly and supportive climate.

• They are keenly interested in performance.

• They determine how tasks will be performed.

Which of the following is true of referent power?

• It is derived from information or expertise.

• It refers to the power to force compliance by means of threat.

• It is the power to give or withhold rewards.

• It is based on identification, imitation, loyalty, or charisma.

When is downward communication most likely to occur?

• When a manager sends project details to a subordinate

• When an employee engages in grapevine communication

• When an employee lodges an official complaint against a colleague

• When an employee sends a resignation letter to a manager

Which of the following is an advantage that written communication has over oral communication?

• It can be used to transfer information.

• It is more suitable when a message is personal.

• It provides a permanent record of an exchange.

• It is faster than oral communication.