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Customer Experience

Authored by NACC Delivery

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Customer Experience
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9 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is not part of Eliminating Uncertainty?

Question asking

Acknowledgment

Recap

Way Forward

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which is the definition of novice?

performs all skills required

performs a majority of the skills required

learning the skills required, misses most or all skills

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Understanding when and how to use the right resources is part of ?

eliminate uncertainty

Be their expert

Save them time

personalize service

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Focusing in positive language is?

Save them time

Eliminate uncertainty

Be their expert

Personalize service

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Acting with urgency to solve customer problems is part of ?

Personalize service

Save them time

Be their expert

Eliminate Uncertainty

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Explains next steps so the customer understands what to expect

Fact gathering

Customer focus

Set expectations

Eliminate Uncertainty

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Builds trust and takes a personal interest in the customer

Rapport

Communication

Empathy

Be their expert

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