QUIZ 2 - OFFPROD

Speaking clearly generally means stating right words at the right time.

• True

• False

Before you end the conversation, always repeat any information (names, addresses, account numbers, etc.) to the customer to verify that your understanding is correct.

• True

• False

Answer the call within five rings base on telephone etiquette.

• True

• False

You may place a call before 8 AM or after 5 PM.

• True

• False

Eating bubble gum while answering phone is all right as long as the caller does not hear you chomping.

• True

• False

When speaking to someone on the phone, especially if it's someone you know, you may address them "teh".

• True

• False

It is fine to use swear words when the caller makes you upset.

• True

• False

In placing international calls always check the time difference.

• True

• False

Taking down notes is one way to get important details from your caller.

• True

• False

The tone of the human voice changes when smiling and it sets the tone for the rest of the call.

• True

• False