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QUIZ 2 - OFFPROD

Authored by Manilyn Laciste

Professional Development

University

Used 8+ times

QUIZ 2 - OFFPROD
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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

20 sec • 2 pts

Speaking clearly generally means stating right words at the right time.

True

False

2.

MULTIPLE CHOICE QUESTION

20 sec • 2 pts

Before you end the conversation, always repeat any information (names, addresses, account numbers, etc.) to the customer to verify that your understanding is correct.

True

False

3.

MULTIPLE CHOICE QUESTION

20 sec • 2 pts

Answer the call within five rings base on telephone etiquette.

True

False

4.

MULTIPLE CHOICE QUESTION

20 sec • 2 pts

You may place a call before 8 AM or after 5 PM.

True

False

5.

MULTIPLE CHOICE QUESTION

20 sec • 2 pts

Eating bubble gum while answering phone is all right as long as the caller does not hear you chomping.

True

False

6.

MULTIPLE CHOICE QUESTION

20 sec • 2 pts

When speaking to someone on the phone, especially if it's someone you know, you may address them "teh".

True

False

7.

MULTIPLE CHOICE QUESTION

20 sec • 2 pts

It is fine to use swear words when the caller makes you upset.

True

False

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