Chapter 14

Samantha gets her employees to do their work by offering something valuable in exchange.

• Reward power

• Expert power

• Informational power

• Legitimate power

There's something charismatic about Zoe that makes others want to work with her and follow her guidance.

• Reward power

• Referent power

• Informational power

• Legitimate power

Jiro often uses threats to get his staff to achieve desired results.

• Reward power

• Referent power

• Informational power

• Coercive power

Chenault was a celebrity at American Express and is known for transforming the lives of many of his employees. Based on this perception, which influence tactic could Chenault most successfully use?

• legitimating tactics

• inspirational appeals

• pressure tactics

• exchange tactics

Chenault was able to influence employees in a way that they pursued American Express’ goals over their own self-interests. What type of leadership did this portray?

• transformational

• laissez-faire

• transactional

• task-oriented

Based on how attracted his followers were to his vision, what source of power did Chenault have at American Express?

• legitimate

• referent

• coercive

• reward