Customer Service

Which statement about customer service is correct?

• Excellent customer service results in fewer loyal customers.

• Excellent customer service results in a more positive business

  reputation.

• Excellent customer service results in lower wages.

• Excellent customer service results in more promises

Customer service does not impact customer experience.

• True

• False

Why are customer reviews so important?

• They can bring in more customers

• Both of these

• They can let the company know what they need to improve upon

• Neither of these

Which of the following are reasons great customer service is important?

• Improves customer satisfaction

• Builds stronger customer relationships

• Increases customer referrals

• All correct

The way employees treat customers.

• customer

• policy

• customer service

• manager