
Customer Service
Authored by Uyen Nguyen
Business
University
Used 2+ times

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5 questions
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1.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Which statement about customer service is correct?
Excellent customer service results in fewer loyal customers.
Excellent customer service results in a more positive business
reputation.
Excellent customer service results in lower wages.
Excellent customer service results in more promises
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customer service does not impact customer experience.
True
False
3.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Why are customer reviews so important?
They can bring in more customers
Both of these
They can let the company know what they need to improve upon
Neither of these
4.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Which of the following are reasons great customer service is important?
Improves customer satisfaction
Builds stronger customer relationships
Increases customer referrals
All correct
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The way employees treat customers.
customer
policy
customer service
manager
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