Selling Skills

The spoken words is the most valuable thing that affect the communication process?

• True

• Fales

Answer explanation

Communication affected :

7% by spoken words

38% voice tone

55% body language

Best Approach to close the call with Analytical customer?

• Direct him by your confidence

• Ask for aggressive commitment

• Give him time to think

Answer explanation

Note:

Never enforce the analytical person to take any decision.

The Best way to start communication with the customer is to start with Business Contact as you can.

• True

• False

The highest level of listening to a customer is..

• Responsive listening

• Active listening

• Passive listening

• Empathic listening

Customer need to buy any type of moisturizers, He know all creams are the same!

What is the type of objection?

• This is a hidden objection

• This is a real objection

• This is an indifference objection

Answer explanation

indifference objection: when the customer cannot differentiate between different products!

Just need more explanation and details.

Hearing is accidental, involuntary and effortless

• True

• False

The Medical rep. should be good in which skills?

(you could choose more than one answer)

• Selling skills

• Presentation skills

• Communication skills

• Negotiation Skills

Objections mean that the customer not interested in my products.

• True

• False