chapter 6

–Tendency to judge all other groups according to the standards, behaviors, and customs of one’s own group

• •Stereotyping

• •Ethnocentrism

–Assigning generalized attributes to an individual on the basis of membership in a particular group

• •Ethnocentrism

• •Stereotyping

Advantages of a Diverse Workforce

• all

• •Accessing a Wider Pool of Talent

• •Understanding Diverse Markets

• •Obtaining More Views and Ideas

Challenges of Intercultural Communication

• all

• •Time and Space Preferences

• •Misunderstanding of Words and               Nonverbal Cues

• •Language Barriers

Steps to Improving Intercultural Communication Skills

• all

• 1.Write clearly.

• 1.Study other languages.

• Study other cultures

–Shared system of symbols, beliefs, attitudes, values, expectations, and behavior norms

• none

• •Ethnocentrism

• •Stereotyping

• culture

•Learning Culture

• none

• both

• indirectly

• directly

learning culture the directly way

• none

• both

• through instruction

• through observing others

People react to conflict in many basic ways

• all

• Compromise

• Put it off:

• Put up with it

when one, both or all sides are not prepared to give ground and they carry on slugging it out until they drop!

• Put it off

• Collaborate

• Compromise

• Carry on fighting