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*RCI - Casino Section 1

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Professional Development

Professional Development

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*RCI - Casino Section 1
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14 questions

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1.

MULTIPLE CHOICE QUESTION

10 mins • 1 pt

They are a dedicated team that provide service to our top Casino VIP guests.

Club Royale (CR)

Royal Reps (RR)

Player Development (PD Host)

Casino Royale

2.

FILL IN THE BLANK QUESTION

10 mins • 1 pt

What is the complete name of the Director, Global Casino Services?

3.

MULTIPLE SELECT QUESTION

10 mins • 1 pt

What are the marketing segments in Casino Royale?

Royal Rep

Partnerships

International

Club Royale

Next Cruise

4.

MULTIPLE CHOICE QUESTION

10 mins • 1 pt

It is used as a promotional gaming incentive for guests and can be used one in the casino for Tables Games and Slot Machines.

Onboard Credit

Freeplay

Casino Chips

Future Cruise Credit

5.

MULTIPLE CHOICE QUESTION

10 mins • 1 pt

Which email template can be used if the guest changed the ship and sail date on a certain booking that has a redeemed offer code?

Update Offer Value - Non Certificate

No Offers Loaded / Not Receiving Offers

Marketing Update

Add/Update Crown & Anchor Number - Onboard Certificate

Update Redemption (change to ship/sail date)

6.

DROPDOWN QUESTION

10 mins • 1 pt

Player must be​ (a)   years old or older to be eligible for instant rewards certificates and promotion casino offers.

21
18

7.

MULTIPLE CHOICE QUESTION

10 mins • 1 pt

This tool is the primary verification and redemption resource for all Club Royale, Partnership, and Royal rep Offers.

CRIS

CRMS

CRO

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