*RCI - Casino Section 1

They are a dedicated team that provide service to our top Casino VIP guests.

• Club Royale (CR)

• Royal Reps (RR)

• Player Development (PD Host)

• Casino Royale

What is the complete name of the Director, Global Casino Services?

What are the marketing segments in Casino Royale?

• Royal Rep

• Partnerships

• International

• Club Royale

• Next Cruise

It is used as a promotional gaming incentive for guests and can be used one in the casino for Tables Games and Slot Machines.

• Onboard Credit

• Freeplay

• Casino Chips

• Future Cruise Credit

Which email template can be used if the guest changed the ship and sail date on a certain booking that has a redeemed offer code?

• Update Offer Value - Non Certificate

• No Offers Loaded / Not Receiving Offers

  Marketing Update

• Add/Update Crown & Anchor Number - Onboard Certificate

• Update Redemption (change to ship/sail date)

Player must be​ (a)   years old or older to be eligible for instant rewards certificates and promotion casino offers.

• 21
• 18

This tool is the primary verification and redemption resource for all Club Royale, Partnership, and Royal rep Offers.

• CRIS

• CRMS

• CRO

It is used to research a guest's past play and contact information.

• Siebel Loyalty

• Siebel Lite

• CRIS

• Promo Eligibility

Win/Loss Statement is an unofficial tax document provided to guests by Royal Caribbean as a courtesy. This form doesn't require a signature from a notary public.

• TRUE

• FALSE

What email template should we use  if you are requesting to redeem an offer on a comp max sailing listed in CRMS in RED only.

• Update Redemption (change to ship/sail date)

• Unredeem Offer

• MyVegas Redemption Request

• High Capacity Sailing Request