STE MCQ & Blanks

A 5-year warranty is an example of

A person who holds strong convictions, and is spontaneous belongs to which personality type?

• Amiable

• Analytic

• Assertive

• Expressive

Sandra has a lot of customers and would like to obtain feedback regarding her services. Which of the following is the most effective method of collecting customers’ feedback?

• SMS

• Survey

• Phone Call

• Online live chat support

"Do you want this pair of shoes in black or blue?"

What type of closing technique is this?

This type of questioning technique helps to uncover more information on a specific topic so that the sales professional can fully understand a customer's needs. What type of question is it?

Which payment method mode can only be used between businesses?

• E-invoice

• E-payment

• Credit Card

• NETS payment

"What happens when you turn on your laptop?" is a type of _ question.

Which sales presentation technique is most suitable for presenting to a large audience over the internet?

When making a purchase, Nicholas tends to trust what the sales professional tells him. He also needs more time to make his final purchase decision. What type of personality type does he belong to?

According to research, an increase of customers retention by 5% can result in an increase of profits by

• 15% - 85%

• 25% - 95%

• 35% - 95%

• 45% - 95%