Communication Styles - CommuniPro

True or False?

Communication styles strictly refer to verbal communication.

• True

• False

Answer explanation

People communicate with one another in both verbal and nonverbal ways.

Which of the following is NOT one of the five communication styles discussed?

• Passive

• Agressive

• Assertive

• Attentive

• Manipulative

Answer explanation

The five communication styles are passive, passive-aggressive, aggressive, assertive and manipulative.

What is a difference between Manipulation and Persuasion?

• Manipulation is more subtle and dishonest

• Persuasion is coercive and deceptive

• Manipulation involves open communication

• Persuasion doesn't require understanding the other person

Answer explanation

Manipulation is more deceptive and covert than persuasion, which often involves more open and honest communication.

Do Passive communicators usually experience a loss of self-respect?

• Yes

• No

Answer explanation

Passive communicators often let others come out on top in disagreements, leading to a loss of self-respect.

_______________ communication is expressing your thoughts, feelings, and opinions in a way that makes your views and needs clearly understood by others. It is firm, but without disrespecting others.

• Passive-Aggressive

• Aggressive

• Passive

• Assertive

Answer explanation

Assertive communication is getting your point across in a clear and respectful manner.

After being berated by your manager in front of your fellow employees, you say: "I can see some of your points, but I would have preferred that you spoke to me in private." This is an example of which of the following communication styles?

• Passive

• Aggressive

• Assertive

• Manipulative

Answer explanation

Assertive communication ensure that your thoughts, feelings, and opinions are heard and understood by others.

Which people tend to not make eye contact?

• Passive

• Aggressive

• Passive-Aggressive

• Manipulative

Answer explanation

Passive communicators often avoid eye contact, which can be seen as a lack of interest or engagement in the conversation.

Using guilt, intimidation, a loud tone, and possibly disrespect are things a person does when they are a(n) ________________ communicator. They also try to dominate a conversation.

• Aggressive

• Passive-aggressive

• Assertive

• Passive

Answer explanation

When using an aggressive style, a person may use guilt, intimidation, and a hostile tone to control the conversation.

What is the primary difference between Assertive and Aggressive communication?

• Tone of voice

• Respect for others

• Intentions

• Confidence

Answer explanation

While both assertive and aggressive communication styles involve asserting rights and needs. Assertive communication values respect for oneself and others, whereas aggressive communication does not.

Which people tend to give mixed messages and may use "triangling" (not talking to you but talking to someone about you)?

• Passive

• Aggressive

• Passive-Aggressive

• Assertive

Answer explanation

Passive-aggressive communicators often give unclear messages, and may avoid talking to you directly.