Customer Service

Customer Service

Professional Development

6 Qs

quiz-placeholder

Similar activities

Colonel Hospitality Day 1

Colonel Hospitality Day 1

Professional Development

6 Qs

ESL Classroom Management

ESL Classroom Management

Professional Development

10 Qs

Workshop 4 - Understanding AfL

Workshop 4 - Understanding AfL

Professional Development

9 Qs

Peer Observation in Teaching Quiz

Peer Observation in Teaching Quiz

Professional Development

10 Qs

The Potential Trap (Giving and Receiving Feedback)

The Potential Trap (Giving and Receiving Feedback)

Professional Development

8 Qs

Business English Vocab and Phrases

Business English Vocab and Phrases

Professional Development

10 Qs

Business Result Intermediate Unit 5 Vocabulary

Business Result Intermediate Unit 5 Vocabulary

Professional Development

10 Qs

MNL- BE- Vocabulary test

MNL- BE- Vocabulary test

Professional Development

10 Qs

Customer Service

Customer Service

Assessment

Quiz

English

Professional Development

Easy

Created by

Lorena Lomoro

Used 20+ times

FREE Resource

6 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

45 sec • 5 pts

I promise you that I will solve this problem.

satisfaction

go out of your way

exceed expectations

assure

2.

MULTIPLE CHOICE QUESTION

45 sec • 5 pts

The client's happiness with our service is key.

satisfaction

go out of your way

exceed expectations

loyalty

3.

MULTIPLE CHOICE QUESTION

45 sec • 5 pts

A customer's choice to remain with one company is hard to earn.

satisfaction

go out of your way

loyalty

feedback

4.

MULTIPLE CHOICE QUESTION

45 sec • 5 pts

Use extra effort to make the customer happy.

satisfaction

go out of your way

exceed expectations

feedback

5.

MULTIPLE CHOICE QUESTION

45 sec • 5 pts

Your reports are better than I thought they would be.

satisfaction

loyalty

exceed expectations

assure

6.

MULTIPLE CHOICE QUESTION

45 sec • 5 pts

The company asks for opinions about its service.

satisfaction

loyalty

exceed expectations

feedback