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Customer Service

Authored by Lorena Lomoro

English

Professional Development

Used 20+ times

Customer Service
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6 questions

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1.

MULTIPLE CHOICE QUESTION

45 sec • 5 pts

I promise you that I will solve this problem.

satisfaction

go out of your way

exceed expectations

assure

2.

MULTIPLE CHOICE QUESTION

45 sec • 5 pts

The client's happiness with our service is key.

satisfaction

go out of your way

exceed expectations

loyalty

3.

MULTIPLE CHOICE QUESTION

45 sec • 5 pts

A customer's choice to remain with one company is hard to earn.

satisfaction

go out of your way

loyalty

feedback

4.

MULTIPLE CHOICE QUESTION

45 sec • 5 pts

Use extra effort to make the customer happy.

satisfaction

go out of your way

exceed expectations

feedback

5.

MULTIPLE CHOICE QUESTION

45 sec • 5 pts

Your reports are better than I thought they would be.

satisfaction

loyalty

exceed expectations

assure

6.

MULTIPLE CHOICE QUESTION

45 sec • 5 pts

The company asks for opinions about its service.

satisfaction

loyalty

exceed expectations

feedback

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