EXTEND

EXTEND

Professional Development

10 Qs

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EXTEND

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Assessment

Quiz

Education

Professional Development

Practice Problem

Medium

Created by

Nancy Bell

Used 2+ times

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Is Cricut able to refund the purchase of an Extend protection plan?

Yes, but partially.

No, it cannot be refunded.

Yes, we are able to refund protection plans.

Yes, only if they pay for shipping.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In order to cancel /refund the protection plan in Extend's system you should click the “refund” button in the payment processor admins (Stripe, Affirm, etc.).

True

False

3.

MULTIPLE CHOICE QUESTION

30 sec • Ungraded

In the event a claim is approved, does the member need to return the defective unit?

Yes, they can return only part of their order.

Yes, Extend will email the member a return label with instructions.

Yes, Cricut will handle the return

No, they don't need to return their defective unit.

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Experience Makers should not refer members to Extend for support with a claim for accidental damage and handling after the first year of purchase.

True

False

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If the claim is related to accidental damage and handling Extend will support the claim. However, if the claim is related to something covered in the Cricut warranty Extend will refer members back to Cricut for support.

True

False

6.

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

All machines will be covered with one protection plan as long as they are all in the same order.

True

False

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Members who have purchased an Extend protection plan for their product, are outside of the Cricut warranty, and have a machine issue that cannot be addressed by regular troubleshooting should be referred to Extend for support with a claim.

True

False

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