
EXTEND
Quiz
•
Education
•
Professional Development
•
Practice Problem
•
Medium
Nancy Bell
Used 2+ times
FREE Resource
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10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Is Cricut able to refund the purchase of an Extend protection plan?
Yes, but partially.
No, it cannot be refunded.
Yes, we are able to refund protection plans.
Yes, only if they pay for shipping.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In order to cancel /refund the protection plan in Extend's system you should click the “refund” button in the payment processor admins (Stripe, Affirm, etc.).
True
False
3.
MULTIPLE CHOICE QUESTION
30 sec • Ungraded
In the event a claim is approved, does the member need to return the defective unit?
Yes, they can return only part of their order.
Yes, Extend will email the member a return label with instructions.
Yes, Cricut will handle the return
No, they don't need to return their defective unit.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Experience Makers should not refer members to Extend for support with a claim for accidental damage and handling after the first year of purchase.
True
False
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If the claim is related to accidental damage and handling Extend will support the claim. However, if the claim is related to something covered in the Cricut warranty Extend will refer members back to Cricut for support.
True
False
6.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
All machines will be covered with one protection plan as long as they are all in the same order.
True
False
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Members who have purchased an Extend protection plan for their product, are outside of the Cricut warranty, and have a machine issue that cannot be addressed by regular troubleshooting should be referred to Extend for support with a claim.
True
False
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