Retail Sales Unit 1 to 4

All the following are components of a positive image EXCEPT

• posture.

• personal friends.

• personal hygiene.

• personal grooming.

Nail care is important because it

• reduces hair loss.

• helps relieve stress.

• prevents body odour.

• reflects on our grooming.

How should you greet a customer?

• Hello! What do you want?

• Hi! How may I help you?

• Good morning Sir, how may I help you?

• Hello! Can help you or not?

Which one of the following describes a positive body posture?

• Hold head up.

• Stretch your legs.

• Hunch your back.

• Tilt head on one side.

Which one of the following gives a good impression?

• Tall height.

• Loud greetings.

• Colourful business card.

• Professional business image.

Marie has just set up a small pushcart business selling costume accessories. What should she do to improve her sales?

• Force customers to buy.

• Sell her products at low prices.

• Get sympathy from her customers.

• Develop rapport with her customers.

When speaking to customers, Susan makes them feel comfortable by ensuring that she does not stand too close to them. Susan is consciously practising

• body language.

• personal space.

• physical contact.

• facial expression.

When we see a customer, we should smile because smiling

• means we are happy.

• set a customer at ease.

• shows that we are just like the customer.

• indicates that we understand the customer.

When we acknowledge a customer, we

• shake his or her hand.

• smile and make eye contact.

• find out his or her needs and wants.

• give him or her a sincere compliment.

Which one of the following handshakes is correct?

• A firm handshake.

• A limp handshake.

• A wet fish handshake.

• A bone crusher handshake.