COCU 2 : F&B OUTLET ADMINISTRATION

What is shift that using by coffee house?

• Office shift

• Split shift

• One shift

• Shift pattern

What manager should discuss in staff briefing?

• Monthly sales

• Number of booking

• Short training for staff

• Staff personal issue

What do you understand about outlet maintenance schedule?

• Practice of determining when an evaluation of maintenance should be conducted by a business

• Contractual maintenance document between the client and the contractor.

• Planned or schedule maintenance list

• Employees a level of autonomy to create their own maintenance

The customers enter the dining area and choose their meal under this kind of service. They pay for the appropriate food item coupons. Going to the food counter, they present the coupons to receive the desired food.

Based on the statement above, what are the type of outlet service operation?

• Self Service

• Room Service

• Special Service

• Russian Service

It is very personalized and private service. The food is taken in platters and casseroles and kept on the table of guests near their plates. The guests then help themselves. It is expensive and elaborate service commonly used in fine dining restaurants.

What are the types of food service in statement above?

• Family service

• French service

• Banquet service

• Chinese service

It this type of service, the guests get plates from the stack and goes to counter where food is kept in large casseroles and platters with burners. The guests can serve themselves or can request the server behind the table to serve.

What are the types of food service in statement above?

• Family service

• Banquet Service

• French Service

• Chinese service

Service of variety of foods and beverages in lounge area of a hotel or independent place.

What are the types of food service in statement 4?

• Room service

• Bar & lounge service

• American service

• Gueridon service

The customer enters the choice and amount of money physically and the machine dispenses what customer demanded accurately.

What are the types of single point service in statement?

• Food court

• Take away

• Vending

• Kiosks

What is benefit of maintain guest database?

• Typically computer database store a data record

• 1. Structured set of data held in a computer, especially one that is accessible in various ways.

• Collect guest database to offer better and improved service

• Information that set up for easy access management and updating

What is maintenance requirement?

• Defect report

• SOP equipment

• inventory checklist

• maintenance schedule