Front Office General Knowledge

How Long you will learn Front Office Operation

• 2 times a week

• Once a week

• 3 times a week

For each meeting, how long we learn about Front Office Operation?

• 4x45 minutes

• 4x30 minutes

• 2x60 minutes

• 2x45 minutes

Please mention job position that available at Front Office Department, except:

• Telephone Operator

• Reception

• FO Cashier

• Room Attendant

Please mention minimum tools & equipment that used at Front Office, except:

• Telephone

  Pen

  Computer

• Log Book
  Bell Boy Trolley

  Handy Talky

• Broom

  Mop

  Dust Pan

• Printer

  EDC Machine

  PMS

Below is the one of the responsible of Bell Boy

• Escorting guest to restaurant, taking order guest needed and serving the food

• Escorting guest from lobby to guest room. Explain hotel and room facilities also providing other customer service

• Greet the guest and assist guest to check in and do check in process

• Greet the guest by phone and taking guest inquiries

Please mention 2 type of non-accommodation

• Hotel

• Restaurant

• Home Stay

• School

• Resort

Please mention which area is named by Front of the House area

• Lobby

  Restaurant

  Sales & Marketing

• Reception

  HR Office

  BAR

• Reception

  Telephone Operator

  FO Cashier

• Lobby

  Restaurant

  BAR

Please mention which area is named by Back of the House area

• Reception

  Telephone Operator

  Sales & Marketing

• Sales & Marketing

  Accounting Office

  BAR

• Accounting Office

  Linen Store

  HK Sore

• Accounting Office

  Linen Store

  Restaurant

Please choose hotel facilities except:

• GYM

  Swimming Pool

  BAR

• Restaurant

  Meeting Room

  Marketing Office

• GYM

  Restaurant

  Kitchen

• Kitchen

  Engineering

  SPA

Please mention incorrect of hotel service

• Hotel Transportation

• Laundry Service

• Room Service

• All Correct