Legal Dispute Resolution Bodies

VCAT can make a binding decision

• YES

• NO

Which of these areas can't the PTO investigate

• sale of tickets

• supply of public transport

• setting of prices

• conduct of staff members

The complainant must accept the PTO's decision

• Yes

• No

In how many days must the complainant accept/reject the PTO's decision?

• 14 days

• 20 days

• 22 days

• 21 days

CAV will conciliate disputes when the complaint is made by the landlord

• True

• False

How many divisions does VCAT have?

• 4

• 5

• 7

• 6

Both the courts and VCAT offer mediation

• True

• False

VCAT cannot hear class actions

• True

• False

Which bodies are appropriate for a Discrimination claim?

• VOCAT

• VEOHRC

• Mental Health Tribunal

• VCAT

For a Commercial tenancy dispute the appropriate body is.....

• PTO

• VCAT

• Court

• CAV