
itil part 2
Authored by Ada Burcan
Professional Development
University
Used 5+ times

AI Actions
Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...
Content View
Student View
40 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Identify the missing words in the following sentence:
A user is [?] that uses services.
A. an organization
B. a role
C. a team
D. a supplier
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which is included in the purpose of the 'change enablement' practice?
A. Make new and changed services available for use
B. Ensure that risks have been properly assessed
C. Record and report selected changes of state
D. Plan and manage the full lifecycle of all IT assets
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which activity is part of the 'continual improvement' practice?
A. Identifying the cause of incidents and recommending related improvements
B. Authorizing changes to implement improvements
C. Logging and managing incidents that result in improvement opportunities
D. Making business cases for improvement action
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
In which step of the 'continual improvement model' is an improvement plan implemented?
A. What is the vision?
B. How do we get there?
C. Take action
D. Did we get there?
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which is the BEST example of a standard change?
A. The review and authorization of a change requested by a customer
B. The implementation of a critical software patch in response to a vendor security issue
C. The installation of a software application in response to a service request
D. The replacement of a component in response to a major incident
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which statement about the automation of service requests is CORRECT?
A. Service requests that cannot be automated should be handled as incidents
B. Service requests and their fulfilment should be automated as much as possible
C. Service requests that cannot be automated should be handled as problems
D. Service requests and their fulfilment should be carried out by service desk staff without automation
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which can act as an operating model for an organization?
A. The four dimensions of service management
B. The service value chain
C. The ITIL guiding principles
D. Continual improvement
Access all questions and much more by creating a free account
Create resources
Host any resource
Get auto-graded reports

Continue with Google

Continue with Email

Continue with Classlink

Continue with Clever
or continue with

Microsoft
%20(1).png)
Apple
Others
Already have an account?
Similar Resources on Wayground
40 questions
MANAJERIAL
Quiz
•
5th Grade - University
41 questions
Present Simple vs Progressive
Quiz
•
12th Grade - University
37 questions
Logística - Oper. especiais de transportes/Carga e Descarga
Quiz
•
University
40 questions
PENDIDIKAN IPS SD MODUL 6
Quiz
•
University
45 questions
Assessment in Learning 1 (Ed8)
Quiz
•
University
43 questions
owoce
Quiz
•
1st Grade - University
40 questions
Soal Pilihan Ganda Gambar Teknik Otomotif
Quiz
•
10th Grade - University
35 questions
NSS TRAINING COLLEGE OTTAPALAM Teachers' Day Quiz 2025
Quiz
•
University
Popular Resources on Wayground
15 questions
Fractions on a Number Line
Quiz
•
3rd Grade
20 questions
Equivalent Fractions
Quiz
•
3rd Grade
25 questions
Multiplication Facts
Quiz
•
5th Grade
54 questions
Analyzing Line Graphs & Tables
Quiz
•
4th Grade
22 questions
fractions
Quiz
•
3rd Grade
20 questions
Main Idea and Details
Quiz
•
5th Grade
20 questions
Context Clues
Quiz
•
6th Grade
15 questions
Equivalent Fractions
Quiz
•
4th Grade
Discover more resources for Professional Development
7 questions
How James Brown Invented Funk
Interactive video
•
10th Grade - University
5 questions
Helping Build the Internet: Valerie Thomas | Great Minds
Interactive video
•
11th Grade - University
12 questions
IREAD Week 4 - Review
Quiz
•
3rd Grade - University
23 questions
Subject Verb Agreement
Quiz
•
9th Grade - University
7 questions
Renewable and Nonrenewable Resources
Interactive video
•
4th Grade - University
19 questions
Review2-TEACHER
Quiz
•
University
15 questions
Pre2_STUDENT
Quiz
•
University
20 questions
Ch. 7 Quadrilateral Quiz Review
Quiz
•
KG - University