HSSM Communication Exam

1. 1. Communication is the process of meaningful interaction among human beings.

• TRUE

• FALSE

Non Verbal communication is spoken.

• True

• False

Non Verbal communication does not include

• Body Language

• Eye Contact

• Gestures

• Posture

• Spoken

Impact of communication,

Body language is an impact the_______ % on communication.

• 54%

• 38%

• 7%

• 55%

The physical barrier is

• Noise

• Fear

• Stress

• Language

Lateral communication is

• Information between peers, or members of the same levels.

• Information from an organization’s lower levels to its higher levels.

• Information from an organization’s higher levels to its lower levels.

• two ways communication.

The effective communication, the three steps of actions are __________________.

Two main question type are____________________.

The four style of communications are___________________.

Why is it important for you as middle management to communicate effectively with upper management?