Specialist fundamental

Q1: What are key elements of setting up high execution standards in Customer Experience?

• Defining our Customer Experience KPI's

• Including KPIs in DORA dashboards

• Reflect on our execution & improve it

• All of the above

Q2: What is included in the Commercial Experience Iris site?

• Detailed local Commercial Experience processes

• Monthly Commercial Experience KPI reports

• Yearly Commercial Experience CARM review results, conducted by PWC

• Commercial Experience Operational & Global Process Framework

Q3: Who is not impacted if an incorrect ship-to is used in the sales order?

• Customer

• 3 PL

• Master Data team

• Customer Experience Team

Q4: Which of the below errors cannot happen during order entry?

• Incorrect product entered in a sales order

• Save an order without a sold-to party

• Order saved with incorrect unit of measure

• Higher quantity entered in the sales order than the ordered quantity

Q5: What sort of information we cannot read from numbers and data in SAP?

• Customer location and duty status

• Consumer personal data

• Payment term

• Product portfolio

Q6: What sort of impacts can have if a promotion order is not captured in time?

• Promotion cannot start as planned, reputation loss

• Extra costs of express deliveries

• Process Excellence Team has to process orders under time pressure

• All of the above

Q7: Which of the following is not a generic instruction for Colleagues doing Cash Allocation?

• Always clear incoming payment with remittance from customer or Bamtrack (bank statement).

• Always clear with the correct payment date

• Always call the Customer via phone before you start the cash clearing process to verify whether the payment was sent by him/her

• Be sure that you keep all remittances in appropiate folder where these can be retrieved during audit

Q8: What does PCAOB stand for?

• Public Company Accounting Oversight Board

• Payment Control Assurance Oversight Board

• Public Credit Assessment Oversight Board

• Public Care Alignment Oversight Board

Q9: Which process does control C1184 refer to?

• Cash Allocation

• Free Orders

• Payment Terms

• Credit Limits

Q10: What is allowed to be amended on an invoice in Primary Distribution (under strict control and approval rules!!)?

• Legal name of the Customer

• Product weight

• Base price

• Supplier's name