FO operation

What is a characteristic of the lodging industry, except?

• Emphasis on safety, cleanliness, and service.

• Inseparability of manufacture and sales

• Labor intensive

• Immortality

What does a businessperson need when staying in a hotel, expect?

• Clean room

• safe environment

• impolite from employees

• respectful from employees

What does a family need when staying in a hotel, expect?

• safe environment

• Dirty room

• polite from employees

• respectful from employees

what is businessperson wants when stay in hotel?

• High-speed internet access in the room

• Swimming pool

• Babysitting services

• Roll away bed

The motto "We Are Ladies and Gentlemen Serving Ladies and Gentlemen" is often associated with?

• Accor group

• the Ritz-Carlton hotel chain

• Hyatt hotel chain

• OYO international group

"We Are Ladies and Gentlemen Serving Ladies and Gentlemen" what is the meaning of this motto, except?

• This motto conveys the commitment of the hotel's staff to provide the highest level of service and hospitality to all guests, treating them with the utmost respect, courtesy, and professionalism.

• In essence, it emphasizes that both the guests and the hotel staff are regarded as "Ladies and Gentlemen," and this mutual respect is the foundation of the service culture within the Ritz-Carlton brand.

• It reflects the expectation that guests will be treated as esteemed individuals, and the staff will conduct themselves with the same level of courtesy and refinement.

• Social class discrimination and that only a select group of people can stay or dine at the establishment.

How can we classify hotels?

• By Guest Room Rental Charges

• The quality of room service

• The availability of free Wi-Fi

• The color of the hotel's exterior

Hotel Classification by guestroom rental charges, except?

• Full-Service Hotels

• Economic

• mid- price

• Luxury

Hotel Classification by type of guests using them, except?

• Convention Hotels / Conference Centers

• Upscale Hotel

• Resorts / Time Shares

• Limited-Services Hotels

Which of the following is NOT typically a part of grooming standards for hotel staff?

• Wearing name badges or tags

• Maintaining proper posture

• Displaying political pins and badges

• Wearing appropriate footwear