3DHRT2 - Front Office Services Module 1 & 2

It is a major department in a hotel that is situated at the front part of the hotel and is responsible for the sale of the hotel's rooms through a systematic method of reservation.

• Front Office

• Housekeeping

• Security

• Transportation

These are the three major sub-departments in the room division, except:

• Security

• Housekeeping

• Front Office

• Concierge

A hotel front office personnel who directly supervise all front office personnel and ensure proper completion of all front office duties.

• Front Desk Agent

• Front Office Manager

• Reservations Agent

• Front Office Cashier

A front office personnel who handles all future reservations, matching the needs of the guests with the hotel.

• Front Desk Agent

• Front Office Manager

• Reservations Agent

• Front Office Cashier

A front office personnel who assists guests in all front office-related functions in an efficient, courteous, and professional manner that maintains high standards of service and hospitality.

• Front Desk Agent

• Front Office Manager

• Reservations Agent

• Front Office Cashier

A front office personnel who performs tasks relating to guest check-in and check-out and sending guest accounts.

• Front Desk Agent

• Front Office Manager

• Reservations Agent

• Front Office Cashier

How many hours does a hotel front office operates in a day?

• 12

• 24

• 8

• 16

One of the functions of this front office department section is to warmly receive and welcome all arriving guests.

• Reservation

• Reception

• Information

• Bell Service

The term ____________ means booking in advance.

• Reservation

• Reception

• Information

• Cashier

This section is responsible for handling the guest luggage during arrival and departure.

• Reception

• Reservation

• Bell Service

• Transport Assistance