3DHRT2 - Front Office Services Module 1 & 2

3DHRT2 - Front Office Services Module 1 & 2

2nd Grade

10 Qs

quiz-placeholder

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3DHRT2 - Front Office Services Module 1 & 2

3DHRT2 - Front Office Services Module 1 & 2

Assessment

Quiz

Business

2nd Grade

Easy

Created by

Alanah Tamarah

Used 1+ times

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

20 sec • 2 pts

It is a major department in a hotel that is situated at the front part of the hotel and is responsible for the sale of the hotel's rooms through a systematic method of reservation.

Front Office

Housekeeping

Security

Transportation

2.

MULTIPLE CHOICE QUESTION

20 sec • 2 pts

These are the three major sub-departments in the room division, except:

Security

Housekeeping

Front Office

Concierge

3.

MULTIPLE CHOICE QUESTION

20 sec • 2 pts

A hotel front office personnel who directly supervise all front office personnel and ensure proper completion of all front office duties.

Front Desk Agent

Front Office Manager

Reservations Agent

Front Office Cashier

4.

MULTIPLE CHOICE QUESTION

20 sec • 2 pts

A front office personnel who handles all future reservations, matching the needs of the guests with the hotel.

Front Desk Agent

Front Office Manager

Reservations Agent

Front Office Cashier

5.

MULTIPLE CHOICE QUESTION

20 sec • 2 pts

A front office personnel who assists guests in all front office-related functions in an efficient, courteous, and professional manner that maintains high standards of service and hospitality.

Front Desk Agent

Front Office Manager

Reservations Agent

Front Office Cashier

6.

MULTIPLE CHOICE QUESTION

20 sec • 2 pts

A front office personnel who performs tasks relating to guest check-in and check-out and sending guest accounts.

Front Desk Agent

Front Office Manager

Reservations Agent

Front Office Cashier

7.

MULTIPLE CHOICE QUESTION

20 sec • 2 pts

How many hours does a hotel front office operates in a day?

12

24

8

16

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