Ch 3 Hospitality, Past, Present & Future

Establishment that combines basic hotel services with convenience for the automobile traveler.

 off-peak seasons 

• Hotel

• Motel

• amenity

• All of these

Word used to describe a group of people from a variety of backgrounds, cultures, religions, beliefs, and languages.

• Contraction

• Deversity

• Trend

• Social Trend

Period when the economy is slowing down and doing poorly; also called contraction.

• Recession

• expansion

• amenity

• None of these

Change in the structure or beliefs of the society.

 hotelier 

• Peak Seasons

• Social Trend

• Globalization

• Lifestyle trend

Change in the way people live their lives.

• Trend

• Lifestyle Trend

• Contraction

• Cruise

Owner or manager of a hotel.

• Motel

• Hotelier

• Amenity

• None of these

Seasons with the highest demand.

• Off peak

• Peak

• recession

• expansion

Seasons with the lowest demand.

• Peak seasoon

• recession

• amenity

• none of these

Period when the economy is growing and doing well

• expansion

• trend

• contraction

• amenity

A customer who is waiting to be seated at a restaurant, but gives up and walks away.

• Walk in customer

• Walk away customer

• Angry customer

• accessible customer