Which mindset believes abilities and intelligence can be developed through dedication and hard work?

• Fixed Mindset
• Growth Mindset
• Static Mindset
• Flexible Mindset

Which quality is NOT typically associated with future-ready leaders?

• Embracing change
• Sticking to traditional methods
• Forward-thinking
• Adaptability

Which of the 4Ps focuses on internal team dynamics and talent management?

• Process
• Customer
• People
• Competition

Engaged employees are likely to be:

• Less productive
• More absent
• More loyal
• Less innovative

Which is NOT a benefit of employee empowerment?

• Increased dependence on management
• Higher job satisfaction
• Faster decision-making
• Greater innovation

An intrapreneur is:

• An external consultant
• A manager in a large corporation
• An employee who behaves like an entrepreneur within a company
• A venture capitalist

Workplace diversity can lead to:

• Narrow perspectives
• Reduced adaptability
• Increased creativity
• Less representation

Which strategy helps in retaining top talent?

• Offering below-market salaries
• Providing limited growth opportunities
• Recognizing and rewarding performance
• Ignoring feedback

In the OISC feedback model, what does "O" stand for?

• Outcome
• Observe
• Orientation
• Output

Customer delight refers to:

• Meeting basic expectations
• Surpassing customer expectations
• Responding to complaints
• Offering discounts