Give feedback

When we talk about the Sandwich Method, what should be the filling (2nd layer)?

• A positive statement

• A praise

• Criticism

• Personal Attack

You want to create a safe space for your listener before you give them feedback. Which of the following options is better?

• Grab the person at the lunch table because lunch is more relaxing.

• Schedule a meeting ahead of time with the person.

• Call them straight to the conference room cause there is no time to waste.

Be mindful of your tone means avoiding using ___ when pointing out opportunities for improvement.

You need to be mindful of your tone when giving feedback. Which of the following is the WORST?

• I see that handling upset customers is a challenge.

• Is there any difficulty when facing upset customers?

• You are really bad at writing emails to upset customers.

Which of the following is a better example of soften your words?

• You must give a weekly progress report.

• We work the best when we know everyone is on track with the progress.

• You don't want to disrupt the workflow.

You want to end your feedback with a high note, so it's better to say which of the following when a staff often sent out email without the required attachment?

• I know you just wanted to complete your task in a timely fashion.

• Ugh... You don't want to do that again.

• Fine... Just do better next time.

Situation 1. You are a manager. You’ve noticed Katrina, a team member who has been struggling for the past few days with the assigned task, and doesn’t get off work on time. You want to encourage her by using the sandwich method. Which one is a better first layer?

• Hey Katrina, I noticed that you have been working so hard and stay late in the office quite often in the past two weeks.

• Poor Katrina, are you struggling?

• Hey Katrina, can I offer any help? You seem so tired.

Which one is a better second layer?

• I can see that you are not giving you 100% on your assigned task.

• I want to ensure you have a good work-life balance with good time management skills.

• You are not meeting your goal and always get off work late.

Which one is a better third layer?

• You just can't have it both way - don't spend too much times on the details and wording.

• I hope we don't need to have this conversation again.

• I know you are very into details. Make sure you also pay attention to time management.

Situation 2. Beth is typically a reliable employee, though she has seemed distracted at work and is turning in assignments late. You want to let her know you have noticed these changes and would like to consult with her. Which is a better top bun?

• Hey Beth, what's the matter with you? You seem distracted.

• Beth, I always see you as one of the most reliable staff. How have you been?

• Beth, you are turning in your assignment late again. Are you okay?