Quiz - October 2023

What is HK Reservation No ?

• 22750080

• 22750088

• 22750090

• 22750099

What is the HK WCH Team Hotline No ?

• 22750080

• 22750088

• 22750099

• 22750090

Is there odd hours surcharge for luggage wrapping service ?

Customer would like to complaint the buggy driver. In ZD, which queue should we escalate to.

Which are the new cancellation and amendment policy ?

• 1. More than 48 hours before commencement of service: No surcharge

  2. 24-48 hours before commencement of service: 10% surcharge for each applicable service.

  3. 12-24 hours before commencement of service: 50% surcharge for each applicable service.

  4. Less than 12 hours before commencement of service: Not permitted.

• 1. More than 48 hours before commencement of service: No penalty;

  2. 24-48 hours before commencement of service: 50% penalty;

  3. Less than 24 hours before commencement of service and/or failure to arrive at the appointment time will

  be considered as No Show : 100% penalty;

  4. Amendments are subject to payment of price difference, if any

  5. Late cancellation and/ or failure to arrive at the appointed time will be considered as No Show and the

  booking will not be refunded.

Customer book WCH service from airline and complaining the WCH assistance is not friendly. What should we do.

• Ask customer to contact Airline directly to complaint.

• Tell customer non of our business.

• Sing Selena Gomez Song - Calm Down

• Calm the customer first, than only transfer call to 2275 0088

Customer mention she would like to become our ALLWAYS WCH assistance. What should you do.

What is the operation time for service counter A & B.

Refund policy for Electric Buggy Service (Arrival).

• Shuttle deployment coverage, the buggy service will be automatically cancelled and a service charge of HKD100.00 per vehicle will be applied.

• Shuttle deployment will be automatically cancelled without prior notice. 100% penalty.

Customer call in and said she already make payment. But still haven't received the CL.

What should we do ?