Cambridge IGCSE Level Chapter 9: Internal and External Communica

Information passed between two or more people or groups, with feedback to confirm that the message has been received and understood is a definition of the term...

• A. Group communication

• B. Internal communication

• C. Effective communication

• D. External communication

The main causes of barriers to effective communication can be divided into three main areas, except...

• A. Problems with the physical environment

• B. Problems with the channel of communication

• C. Problems with the feedback

• D. Problems between senders and receivers

Effective communication cycle:

• A. Sender - message - receiver - feedback

• B. Sender - receiver - message - feedback

• C. Message - sender - receiver - feedback

• D. Sender - message - feedback - receiver

The following are benefits of effective communication to business, except...

• A. Reducing the risk of mistakes

• B. Reducing customer relationships

• C. Improving coordination between departments

• D. Enabling faster decision-making

Communication methods can be divided into four main types, except...

• A. Written

• B. Oral

• C. Electronic

• D. Figural

The limitations of oral communication methods used in business is...

• A. No personal contact

• B. Some detail might be lost

• C. Feedback is slower

• D. Receiver might not listen

The main forms of written communication used by businesses include:

• A. Letter, job description, invoice

• B. Purchase order, graph, company magazine

• C. Minutes if meeting, agenda, email

• D. Email, memorandum, agenda

The following is how communication barriers can be reduced or removed, except...

• A. Management must build a culture of trust and respect between all employees.

• B. Make sure to have a conversation in a public places.

• C. The sender must always insist on receiving feedback.

• D. Make sure that the language used is appropriate to the receiver.

The following are problems of ineffective communication, except...

• A. Risk of accidents in the workplace

• B. Task done incorrectly

• C. Sales increase

• D. Workers' morale and motivation falls

The main causes of barriers to effective communication can be divided into

three main areas, except...

• A. Problems between communicators and the medias used

• B. Problems with the channel of communication

• C. Problems between senders and receivers

• D. Problems with the physical environment