Communication- Final Assessment

Which of the following is a proper telephone greeting?

• Health Campus Cardiology department. This is Laura.

• Hi. This is Marsha.

• Good afternoon. Valley Hospital. Senior records administrator speaking.

• Westville Pharmacy

What should health care workers strive for when on the phone?

• Monotone voice without variance in tone and pitch

• Eat and drink while talking and listening

• Clear voice with normal volume

• Hold the mouthpiece directly against the mouth

What is the benefit of using SOAP notes?

• Employees know where to look for information

• It is more time-consuming

• It describes changes to the patient's status or treatment

• It is in chronological order

Which of the following is NOT a standard of documentation that should be followed by health care workers?

• Record information performed or observed by another health care worker.

• Sign any information inserted into a patient file.

• Double-check for the correct patient, chart, and form.

• Draw a single line through an error, write the word 'error', and initial it.

How should subjective statements by the patient be documented?

• With your initials

• Preceded by "Patient said..."

• Exact words in quotation marks

• In parentheses

What is another term for 'symptom'?

• Subjective observation

• Objective observation

• Assessment

• Treatment

Which of the following is true of patient education?

• Patient questions often create patient education situations.

• Patients are responsible for making sure that they fully understand what is expected of them.

• Being aware of your audience is only important when you are giving a group presentation.

• Patient education is always done by speaking with a patient.

After entering a patient's room, what should you do first?

• Introduce yourself

• Begin treatment

• Sit down

• Read the patient's chart

Which of the following is an emotion or attitude that can create a communication barrier?

• Courtesy

• Empathy

• Respect

• Indifference

Which of the following is true of communication barriers?

• The best way to deal with prejudice is to tolerate and ignore it.

• Someone with preconceptions is open-minded towards others and their ideas.

• Cultural communication barriers are simple to overcome.

• When people are preoccupied with their own problems, they can miss much of the message coming from another person.