QUIZ (DANIE, ABBY, JC)

QUIZ (DANIE, ABBY, JC)

Professional Development

18 Qs

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QUIZ (DANIE, ABBY, JC)

QUIZ (DANIE, ABBY, JC)

Assessment

Quiz

Fun

Professional Development

Practice Problem

Medium

Created by

Abegail Fabregas

Used 1+ times

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18 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The return period of Regular and Buy Sub orders will never restart upon exchanges.

True

False

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

We can extend the trial of the customer - who is past 14 days from delivery (OOT), or just because they want a longer time with the product.

True

False

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

True/False.
If a customer asks 2 questions in the same ticket that require separate macros to answer, we can combine the macros to ensure both questions are answered.

TRUE

FALSE

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Gift Codes can be used on all of the following except

Regular Orders


Try Before You Buy Orders

60 Day Orders

International Orders

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

True/False:
When a code is generated for a customer in Magento, what happens immediately following?

The code is sent to the customer via email


A new ticket is created from the customer


The customer's ticket is automatically solved


The code is automatically inserted into the ticket

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which country is this order from and what does the "-1" indicate? Order Number: 30027691-1

United States; Recurring Buy

United States; Exchange

United Kingdom; Recurring Buy

United Kingdom; Exchange

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the best selling product at IL MAKIAGE?

Woke Up Like This Foundation

After Party Foundation

Mineral Baked Bronzer

Icon Mascara

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