OTC recap

What plan types can place OTC items through our pharmacy?

• MA

• MAPD

• PDP

• MEDICAID

How can a member obtain an OTC order form?

• Direct the member to centerwellpharmacy.com and to the forms section

• Send an order form through EMME

• Print and mail a form to the member

• Send it to the member's phone

What is the primary system used to verify the remaining value of a member's OTC allowance?

• OMS

• CRM

• RX CONNECT

What do you use to determine if a member has Solutran or our Pharmacy OTC benefit?

• OMS

• Outlook

• Benefit grid

• My phone

On the pharmacy website, under what tab is the member forms located?

• my prescriptions

• 
  getting started

• resources

• 
  prescriber

Where do you go to verify if an OTC item is on back order?

• go/mentor

• go/hss

• go/cwpcc

• go/rxnova