Operation Management - Chapter 9

What is not the result of workforce engagement?

• Often go beyond their immediate job responsibilities

• • Strong emotional bond to their organization

• Are actively involved in and committed to their work

• Feel that their jobs are unimportant

TRUE or FALSE

One of the drivers of workforce engagement are "Believing that opinions counts".

• TRUE

• FALSE

What is the name of the step that is marked by the blue arrow?

Which of these are the practices of employee ivolvement

• providing input on work-related issues

• self-directed responsibilities

• Giving task with no clear intention

• providing input on life-related issues

Fill in the blank!

Giving people enough authority to do whatever is necessary to satisfy customers is called ...

TRUE or FALSE

Customer satisfaction is not correlated to employee satisfaction

• TRUE

• FALSE

Fill in the blank!

An individual’s response to a felt need is called ...

A situation where an employee is paid due to their performance is called

• Merit Pay

• Gainsharing

• Metrics

• Achievement

Which of these are the correct example of successful empowerment?

• • Foster an atmosphere of trust

• Train managers in “hands-off”leadership

• Share information freely

• Creating restrictive policies/procedures

Fill in the blank!

As employee performance improves, employees share financially in the gain (improvement) of the company is the definition of ...