Operation Management - Chapter 9
Authored by Albert Xan
Business
University
Used 1+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is not the result of workforce engagement?
Often go beyond their immediate job responsibilities
Strong emotional bond to their organization
Are actively involved in and committed to their work
Feel that their jobs are unimportant
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
TRUE or FALSE
One of the drivers of workforce engagement are "Believing that opinions counts".
TRUE
FALSE
3.
FILL IN THE BLANK QUESTION
1 min • 1 pt
What is the name of the step that is marked by the blue arrow?
(a)
4.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Which of these are the practices of employee ivolvement
providing input on work-related issues
self-directed responsibilities
Giving task with no clear intention
providing input on life-related issues
5.
FILL IN THE BLANK QUESTION
1 min • 1 pt
Fill in the blank!
Giving people enough authority to do whatever is necessary to satisfy customers is called ...
(a)
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
TRUE or FALSE
Customer satisfaction is not correlated to employee satisfaction
TRUE
FALSE
7.
FILL IN THE BLANK QUESTION
1 min • 1 pt
Fill in the blank!
An individual’s response to a felt need is called ...
(a)
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