Lecture 9 Practice

What is the most effective form of interaction between patients and HCPs?

• Email communication

• Face-to-face communication

• Written communication

• Telephone communication

What percentage of the message is available for interpretation by the receiver in face-to-face communication?

• 50%

• 70%

• 100%

• 80%

What is the advantage of telephone communication in healthcare?

• Allows for immediate interaction between sender and receiver

• Provides nonverbal communication

• Allows for face-to-face interaction

• Provides confidentiality

What is the potential disadvantage of sending confidential information via fax machine?

• Lack of confidentiality

• Unauthorized access to transmitted document

• Inability to transmit medical records

• High cost of transmission

What is the purpose of documentation in healthcare?

• To avoid legal claims

• To communicate patient information

• To delay or omit therapy

• To increase patient distress

What is the characteristic of high-quality documentation?

• Long and descriptive

• Outdated and disorganized

• Inaccurate and incomplete

• Factual and accurate

What is the difference between EMR and EHR?

• EMR is for shared among institutions, EHR is for single institution

• EMR is for legal documentation, EHR is for billing

• EMR is for billing, EHR is for legal documentation

• EMR is for single institution, EHR is shared among institutions

What is the purpose of email in healthcare?

• To provide immediate interaction

• To avoid patient confidentiality

• To send long and irrelevant messages

• To communicate warm and caring messages

What is the characteristic of timely documentation?

• Immediate and outdated

• Outdated and incomplete

• Immediate and complete

• Delayed and disorganized

What is the purpose of auditing and monitoring in healthcare?

• To ensure quality care standards are met

• To communicate patient information

• To delay or omit therapy

• To increase patient distress