Business Essentials Quiz UNIT 3-4

What is the primary reason customers give for not returning to a business?

• lack of available parking

• lack of advertised merchandise

• lack of courtesy from salespeople

• lack of customer-service personnel

Which behavior best describes the primary business activity of operations?

• hiring qualified employees

• planning for future success

• producing goods and services

• keeping accurate financial records

In the human resource management process, what is the first task to be completed for staffing?

• recruiting

• determining need

• determining job descriptions

• screening and selecting applicants

Which is a true statement about making promises to customers?

• It is better to over-deliver.

• It is better to over-promise.

• Customers do not remember broken promises.

• Businesses should not make promises to customers.

Why is information management necessary for strategic information in a business?

• to write an annual report

• to make long-term decisions

• to create sales presentations

• to develop a short-term advertising campaign

When someone says that a business has good internal relations, this means the business has which?

• strong managers

• happy employees

• business partners

• satisfied customers

When should customer relations skills, such as courtesy and friendliness, be emphasized during a business's activities?

• during facilities design

• during the hiring process

• during marketing research

• during technology planning

When Caring Companions and Smiling Pets merged two years ago, what was the most likely effect on the primary business activities of both companies?

Which statement is true about a management information system (MIS)?

• It includes people, processes, and practices.

• It is the same thing as an information management program.

• It does not assist with a business's information management program.

• It may be one part of a business's overall information management program.

Which is a trend in proper information management?

• decreased competition

• increased number of workers in an office

• decreased number of electronic documents

• increased compliance of laws and regulations