Business Operations (Topic I)

Which of the following statements about quality systems is true?

• Quality control is a process

• Quality assurance detects defects

• Quality control is product orientated

• Quality assurance relies on inspection

In the acronym JIT the letter T represents

• Threat

• Technology

• Total

• Time

A system of setting agreed standards for every stage of production is a definition of:

• Quality control

• Quality circles

• Quality standards

• Quality assurance

Which of the following is not a benefit of improving product quality?

• Reduces customer complaints

• Reduces a products life cycle

• Reduces customer returns

• Reduces business costs

Checking the quality of products through inspection is known as

• Total Quality Management

• Quality Assurance

• Kaizen

• Quality control

In the acronym JIT the letter J represents

• Justified

• Just

• Junior

• Joined

In the first quarter of 2022 the labour productivity rate for a manufacturing company was on average, 240 units per month. The total output produced by all production employees during the first quarter of 2022 was 28,800 units. How many full-time equivalent production workers does the company employ?

• 120

• 80

• 40

• Not possible to calculate from data provided

Total Quality Management involves

• All Staff

• Only senior management

• Production employees

• Only the CEO

Gearing is...

• How a company gears its place in the market

• The amount of profit invested in the company

• The amount of debt – in proportion to equity capital – that a company uses to fund its operations.

• The amount of revenue made in proportion to investment.