Entrepreneurship 1st Semester Final Prep

What is one really important thing to do before a job interview?

• Researching about the company and the role
• Ask how much the position pays

• Add the interviewers to your social media

• Relax. Don't worry about anything. The interviewer will handle everything.

Which of the following is the MOST important feature of excellent customer service?

• Being nice to customers

• Exceeding customer expectations

• Being the right person for the job

• Looking great while on the job

Who all is responsible for ensuring a business is successful? (Choose all that apply)

• Sales Associate

• Manager

• Merchandiser

• Marketing

• Custodian

Which person is the MOST influential in increasing overall revenue?

• CEO
• salesperson
• Marketing Manager

• shift manager

What all should go on a resume? (Select all that apply)

• Name, phone number and email address

• Social Media @

• Education

• Work and/or volunteer history

• A hobby or special interest

What part of the email address is the red box showing?

• Username
• IP address
• Network access code

• Domain name

What is meant by "promotional mix"?

• A set of key words that all successful ad campaigns should use

• A staggered schedule of TV ads that air at different times of day

• A type of marketing strategy meant to confuse the customer into purchasing what they don't need.

• Combination of promotional tools used by a company to achieve its marketing objectives

Advertising a low-priced product in order to lure customers into buying a high-priced product is called:

• a shell game

• promotional mix

• bait & switch

• phishing

Costs that are considered in determining the selling price of an item include: (select all that apply)

• The material costs the business has to produce the item

• Utilities and rent for the storefront and/or hosting for e-commerce

• Employee salaries, insurance, etc.

• Promotion for the product (ads, banners, etc)

• The size of the product and how much space it takes in the warehouse

An effective technique for showing a customer that you are listening and understanding their needs is to:

• ask them to repeat themselves

• finish their sentences

• summarize what they have said

• assume you know what they want