Chapter 7 ITB

_________ involves coordinating and allocating a firm's resources so that the firm can carry out its plans and achieve its goals.

• Organizing

• Implementing

• Resource planning

• Controlling

At your neighborhood Burger King, some employees take and fill orders, others prepare food, a few clean and maintain equipment, and some supervise. This process of dividing work into separate jobs and assigning tasks to workers is called:

• functional design

• division of labor

• task division

• group division

_________ is the process of grouping jobs together so that similar or associated tasks and activities can be coordinated.

• Standardization

• Centralization

• Specialization

• Departmentalization

A structure in which authority and responsibility are held by a group of workers rather than a single manager is called a __________ structure.

• matrix

• committee

• functional

• cluster

_____ could be used to explain why members of the night shift at a textile mill refuse to fill openings on the day shift even though most of the people who work at the plan feel day work is preferable to night work.

• Team synergy

• Group cohesiveness

• Organizational philosophy

• Group custom

Many organizations that experienced success using problem-solving teams expanded the team concept to allow team members to have greater responsibility in making decisions, implementing solutions, and monitoring outcomes. These highly autonomous groups are called:

• independent groups

• work groups

• project committees

• self-managed work teams

To be a high-performance team, a team:

• needs to practice good communication

• needs to give appropriate feedback to each other

• should contain members with a variety of skills

• is accurately described by all of these

A(n) ________ organization is characterized by a relatively high degree of job specialization, rigid departmentalization, many layers of management, narrow spans of control, centralized decision making and a long chain of command.

• mechanistic

• hierarchical

• line

• organic

A mechanistic organization has:

• low job specialization

• few levels of management

• centralized decision making

• a short chain of command

The day-to-day relationships that develop in an organization but are not listed on an organization chart are called the firm's ________ organization.

• casual

• informal

• grapevine

• hierarchical