ICEV Final Assessment Business Workflow

Workflow structures processes so work proceeds in the most __________ order.

• Entertaining

• Flexible

• Efficient

• Original

Successful workflow will result in high __________.

• Production costs

• Market share

• Prices

• Productivity

Which of the following is NOT a possible result of workflow problems as listed in the presentation?

• Costly mistakes

• Absenteeism

• Confusion

• Poor performance

Communication isn’t necessary for workflow to go smoothly.

• True

• False

Employees’ positions in the workflow can be seen as a reflection of their __________.

• Attitude

• Level of education

• Level of power

• Ability

A large organization may use more than one type of departmentalization.

• True

• False

Departmentalization based on __________ is most useful when customers are spread across a large area.

• Geography

• Product

• Function

• Process

Departmentalization based on __________ is most useful when sets of customers have common problems and needs.

• Target market

• Geography

• Product

• Function

Departmentalization based on __________ is most useful when a business has multiple product lines or performs multiple services.

• Product/service

• Geography

• Customer

• Process

When workflow and productivity are at their best, the result is an erratic, inefficient business struggling to perform and succeed.

• True

• False