Chapter 10 Quiz

What is the process of helping employees to develop skills and​ interests, and to use those skills and interests effectively within the​ organization?

• Career development

• Career key

• Career management

• Career planning

A(n) _____ is an unwritten agreement that identifies what employers and employees expect from each other.

• performance plan

• psychological contract

• career coach contract

• career management plan

Which of the following focuses on longer term career goals and an​ employee's motivation for achieving those​ goals?

• Coaching

• Communication skills

• Supervising

• Mentoring

The lifelong series of activities that contribute to a​ person's career​ exploration, establishment,​ success, and fulfillment is known as​ _______.

• career management

• career planning

• career development

• transfers

Some firms are finding they can significantly improve turnover rates by providing​ _______.

• better health insurance and other benefits

• realistic job interviews

• flexible hours

• employee hotlines

Which of the following focuses on teaching daily tasks that you can easily​ relearn?

• Coaching

• Supervising

• Mentoring

• Professional competence

Which rate tracks how quickly people leave a​ firm?

• Job withdrawal

• Retention

• Transfer

• Turnover

There are some major grounds for dismissal, EXCEPT _______?

• unsatisfactory performance

• misconduct

• asking for salary increase

• insubordination

Which of the following is caused by disrespectful behavior towards a manager or other extreme behavior on the part of the​ employee?

• Insubordination

• Failure to meet normal job requirements

• Unsatisfactory performance

• Misconduct

What is a crucial first step in retaining employees over time?

• providing employees with proper training

• discussing career plans with workers

• selecting the right workers

• identifying worker goals