Unit 6 Recap

Which employees are permanent in a business

• Core employees

• Peripheral employees

Herzberg said the presence of hygiene factors only prevent --------------- but do not provide motivation.

In a job what would an employee need to satisfy each level? Write at least one for each level.

A quality culture is developed through

• leadership

• employee engagement

• involvement of external stakeholders

• quality assurance

Give two disadvantages of zero hours contracts.

Evaluate responses using AI:

OFF

An autocratic leader does not encourage ------------- in decision making.

Give one advantage and one disadvantage of Democratic leadership

Evaluate responses using AI:

OFF

What is the difference between quality control and quality assurance?

Evaluate responses using AI:

OFF

What process stipulates that quality should be improved in small increments?

• Kaizen

• Total Quality Management

• British Standards Institute

• Lean Manufacturing