Unit 6 Recap

Which employees are permanent in a business

• Core employees

• Peripheral employees

Herzberg said the presence of hygiene factors only prevent --------------- but do not provide motivation.

In a job what would an employee need to satisfy each level? Write at least one for each level.

A quality culture is developed through

• leadership

• employee engagement

• involvement of external stakeholders

• quality assurance

Give two disadvantages of zero hours contracts.

An autocratic leader does not encourage ------------- in decision making.

Give one advantage and one disadvantage of Democratic leadership

What is the difference between quality control and quality assurance?

What process stipulates that quality should be improved in small increments?

• Kaizen

• Total Quality Management

• British Standards Institute

• Lean Manufacturing