Conflict Management Cont'd Quiz

What is the state of disagreement/misunderstanding by individuals or groups within the organization resulting from opposing needs?

• Harmony

• Consensus

• Agreement

• Conflict

Can conflict be positive?

• Maybe

• Sometimes

• No

• Yes

Which of the following is not a source of organizational conflict?

• Allocation of Resources

• Competition between employees over promotion

• Management & Leadership Styles not suitable

• Effective Communication

What can create a breeding ground for conflict in an organization?

• Poor Communication

• Mutually exclusive goals

• Clear leadership style

• Fair treatment

What can lead to poor relationships with others if one is always seeking to maximize their own outcomes at the expense of others’ well-being?

• Competition for limited resources

• Effective Communication

• Mutually exclusive goals

• Clear leadership style

What can lead to conflict if there is a breach in Labour Law or work-related regulation?

• Effective Communication

• Mutually exclusive goals

• Industrial relation issues

• Clear leadership style

What is a strategy used for dealing with conflict over Labour Issues?

• Harmony

• Consensus building

• Effective Communication

• Firing

Which strategy involves employees working strictly according to the rules and contract to slow down productivity?

• Go slow

• Lock out

• Work to rule

• Picketing/Strike

What strategy involves employees intentionally reducing their work output to slow down productivity?

• Work to rule

• Picketing/Strike

• Go slow

• Lock out